Refund policy

Return Policy

We do not offer returns as a standard policy. However, exchanges or replacements may be considered on a case-by-case basis if an item arrives damaged, defective, or incorrect. Please contact us within 30 days of delivery to discuss your situation.
You can contact us at info@pronouncelabs.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. As the customer, you are responsible for all return postage and associated shipping fees.

You can always contact us for any return question at info@pronouncelabs.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.  Please get in touch if you have questions or concerns about your specific item.

Exchanges
We do not currently offer any form of exchanges.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@pronouncelabs.com.